Privacy Policy

Last Updated: January 28, 2025

Introduction

TicketAppeal ("we," "our," or "us") operates ticketappealnow.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site and services.

By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect the following personal information that you voluntarily provide to us:

Email address - Used to deliver your appeal letter and send service communications
City/Location - Used to generate city-specific appeal letters and submission instructions
Parking ticket details - Including violation date, location, ticket number, and violation type
Payment information - Processed securely through Stripe (we do not store your full credit card details)

Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device:

Log data - IP address, browser type, operating system, pages visited, time spent on pages
Cookies - Small data files stored on your device to improve user experience
Analytics data - Via Google Analytics to understand how visitors use our Site

How We Use Your Information

We use the information we collect to:

Provide our service - Generate personalized parking ticket appeal letters
Process payments - Via our payment processor, Stripe
Send emails - Deliver your appeal letter, submission instructions, and service updates
Improve our service - Analyze usage patterns and optimize our Site
Marketing - Send promotional emails if you've subscribed to our mailing list (you can unsubscribe anytime)
Comply with legal obligations - Respond to legal requests and prevent fraud

How We Share Your Information

We do NOT sell your personal information. We may share your information with:

Service Providers

Stripe - Payment processing (PCI-DSS compliant)
OpenAI - AI service to generate appeal letters (no personal data retained by OpenAI)
Google Analytics - Website analytics (anonymized data)
Email service providers - To deliver your appeal letters and newsletters
Cloud hosting providers - Railway, Netlify (secure data storage)

Legal Requirements

We may disclose your information if required by law, court order, or to:

Comply with legal obligations
Protect our rights and safety
Prevent fraud or abuse
Respond to government requests

Data Retention

Appeal data - Stored for 90 days after generation, then deleted
Email addresses - Retained until you unsubscribe from our mailing list
Payment information - Processed and stored by Stripe according to their retention policy
Analytics data - Retained for 26 months (Google Analytics default)

Your Rights

Connecticut Residents (CTDPA)

Under the Connecticut Data Privacy Act (effective July 1, 2023), you have the right to:

Confirm whether we process your personal data
Access your personal data
Correct inaccuracies in your personal data
Delete your personal data
Obtain a copy of your personal data in a portable format
Opt out of targeted advertising (we don't engage in targeted advertising)
Opt out of sale of personal data (we don't sell personal data)

To exercise these rights, email us at support@ticketappealnow.com. We will respond within 45 days.

Security

We implement industry-standard security measures to protect your information:

SSL/TLS encryption - All data transmitted to our Site is encrypted
Secure payment processing - via Stripe (PCI-DSS Level 1 compliant)
Access controls - Limited employee access to personal data
Regular security audits - To identify and fix vulnerabilities

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

Posting the new Privacy Policy on this page
Updating the "Last Updated" date
Sending an email notification for material changes (if you've subscribed)

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Email: support@ticketappealnow.com

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